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e-Carpet Gallery's 30 Day Satisfaction Guarantee

Our satisfaction guarantee gives you the confidence and peace of mind to enjoy your area rug in your home for up to 30 days. If you aren’t 100% satisfied with your oriental carpet, please return it for a 100% refund.

Returned items are subject to a 15% restocking fee. This is for warehouse inspection of the returned carpet, re-stocking and re-wrapping and making it available for sale once again.

Persian and oriental rugs on Clearance and Hot Sale are sold AS IS. No exchanges or refunds will be accepted.

IMPORTANT

Please email sales@ecarpetgallery.com or call us (1-888-466-6869) before you ship any items back to us. We will give you specific instructions on how to return your rug or carpet. Please be sure to completely wrap your returns in the original packaging or equivalent and use tape to secure it well.

Please note that customers are responsible for return shipping.

*International customers are responsible for return shipping costs, including any duty and customs clearance fees.

*Please note that all our oriental rugs and carpets are inspected upon arrival and any items that have been damaged in anyway, and are not in their original state may be refused or additional fees will be charged.