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Buying FAQ

How do I search for a rug or carpet?
How do I buy a Persian carpet or Oriental Area rug from ecarpetgallery?
Are the payment process and your website secured?
What are the methods of payment?
Do you accept money orders?
How can I make a payment?
Do I have to pay sales tax?
What should I do if there is an error with my order?
How do I take care of my new Handmade Area rug or carpet?
What happens if I do not like the Area rug or carpet I purchased?
 

Purchasing a rug on ecarpetgallery is easy. Below we answer some regularly asked questions.

How do I search for a rug or carpet?

Searching our site is simple. We have categorized our carpets and rugs by style, size, price, country of origin, design, weave, age, shape and color. Our advanced search option, allows you to tailor your search by using all these features.

Contact our specialists to guide your search for the perfect rug or carpet for your home or simply fill out a form to Ask a Designer for help.
With new merchandise added daily to our inventory, ecarpetgallery offers carpets and rugs in a wide variety of stunning designs and colors.  Go Top
    

How do I buy a Persian carpet or Oriental Area rug from ecarpetgallery?

Purchasing a rug or carpet from ecarpetgallery is easy, fast and secure. You can purchase online directly from our website; after choosing your rug or carpet  click the “add to cart" button and follow the easy steps to process the payment of your order or by contacting one of our customer care representatives.      Go Top

Are the payment process and your website secured?

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. Our 128-bit secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. If for whatever reason you prefer not to use your credit card number online, you may contact us.      Go Top

What are the methods of payment?

ecarpetgallery accepts a wide variety of secure payments. This can be done online through your shopping cart or by phone to one of our customer sales team. We accept Visa, MasterCard, American Express, Discover and PayPal. We also accept Certified International Money orders. All funds are in US Dollars only.
For more information visit our Terms and Conditions page      Go Top

Do you accept money orders?

ecarpetgallery accepts certified International money orders denominated in U.S. dollars as payment for all orders. To pay by money order, simply contact our customer support team and a customer service representative will assist you. Paying by money order does slow down your order somewhat, as we don't process your order until your money order is received and deposited.     Go Top

How can I make a payment?

You can make payment directly online or by contacting us for credit card payment or for payment by check. 

Do I have to pay sales tax?

All purchases made in Canada will be charged the relevant Provincial and Federal sales taxes - 13.925% GST/PST for Quebec residents, 13% HST for residents of Ontario, New Foundland/ Labrador, Nova Scotia and New Brunswick, 12% HST for residents of British Columbia and 5% GST for all other Canadian residents.      Go Top

What should I do if there is an error with my order?

In the event a product is listed at an incorrect price due to an error ecarpetgallery shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. ecarpetgallery shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ecarpetgallery shall issue a credit to your credit card account in the amount of the incorrect price. 
If there is a problem or damage to your item as a result of negligence on the part of the shipping company, you should immediately contact our Customer Service Department     Go Top

How do I take care of my new Handmade Area rug or carpet?

We, at ecarpetgallery want you to enjoy your new rug or carpet for years to come. We have prepared in depth instructions on what to do when you receive the rug or carpet and how to take care of it day to day. Visit both our rugs reception guide and our rugs care guide for further details.      Go Top

What happens if I do not like the Area rug or carpet I purchased?

All our Persian carpets and Oriental area rugs have a 30- Day Money Back Guarantee and must be returned to us within 30 days of delivery to you. Returned items will be fully refunded less the original shipping fee and handling costs. All rugs and carpets must be returned in their original packaging or equivalent secure packaging. No returns will be accepted unless authorized by one of our customer care associates. You need to contact us prior to returning a rug or carpet. Our customer care representatives will give you specific instructions on how to return the merchandise. The client is responsible for any costs incurred in returning the rug or carpet.      Go Top

The terms and conditions of the Lowest Price Guarantee are subject to change without notice.

If you need more help simply contact us for further assistance.


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