We've Got Your Back

Whatever your concern, our dedicated team of associates are here to help.
Trouble with your order? Want to return a product? Need help choosing a rug? No problem!

  • CallUs_icon

    Give us a call at
    1 (888) 466-6869
    or (514) 272-8000
    (Monday-Friday: 8am - 5pm EST).

  • WriteUs_icon

    info@ecarpetgallery.com

  • SeeOurRug_icon

    Head Office
    2251 Lapierre Street - Lasalle,
    Quebec - Canada H8N 1B7, Warehouse: 156 Lawrence Paquette, Champlain NY 12919

     

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FAQ Most answers can be found on our FAQ page.
How do I track my shipment?

We'll send you tracking information via email within 1-2 business after placing your order. You can also access your tracking information by logging into your account and navigating to your order info.

Can I return my rug?

Of course! For most of our rugs we offer a 30-day trial period where you can try your rug on at home and return it for a refund on the full price of the rug.

How can I return my rug?

Just give us a call toll free at 1 888 466 6869 or send us an email at sales@ecarpetgallery.com and we'll take care of the rest. For more info on returns, click here.

How do I take care of my rug or carpet?

Regularly vacuuming and spot cleaning should be sufficient to keep your rug looking new. For more in depth rug care info, head over to our rug care page here.