How do I buy a Persian or Oriental Area rug from eCarpetGallery.com?
Purchasing an area rug from eCarpetGallery.com is easy, fast and secure. You can purchase online directly from our website or by contacting one of our customer care representatives at the phone numbers below:
Toll free: 1-888-466-6869
Tel: (514) 272 8000
Customer Service hours:
Mon - Fri: 9:00am - 5:00pm EST
You may also email us by using our contact form.
What method of payment do you accept?
eCarpetGallery.com accepts a wide variety of secure payments. This can be done online through your shopping cart or by phone to one of our customer sales team. We accept Visa, MasterCard, American Express, Discover and PayPal. We also accept Certified International Money orders in US Dollars only.
How can I make a payment?
You can make payment directly online or by contacting us at 1-888-466-6869 or (514) 272-8000 for credit card payment. For payment by check please make it payable to eCarpetgallery.com and send to:
eCarpetgallery.com
257 St-Ferdinand Street
Montreal (Quebec)
Canada H4C-2S6
Is the payment process and your website secure?
Purchasing an oriental area rug on eCarpetGallery.com is fast and secure. All information transmitted during the checkout process is first encrypted using a 128-bit SSL (Secure Socket Layer). The address bar of your browser will switch from http:// to https:// when you login and make payment. Our website is also tested on a daily basis by McAfee, a highly trusted third party site, to ensure your continued online secure shopping.
How much does shipping cost?
Shipping is free to the contiguous USA and Canada. There will be an extra charge for area rugs shipped to Hawaii, Alaska, Nunavut, North West Territories and the Yukon. Shipping to any other destination will have a fee which can be viewed during the checkout process. You may also request the shipping fee from our customer service staff directly from each rug description.
What shipping method do you use and how long does it take?
eCarpetGallery.com ships your orders using FedEx services. Standard Ground service is used for USA and Canada. FedEx expedited services are used for other International destinations. Orders shipped via FedEx Ground within the US and Canada, usually arrive within 6-8 business days of order processing.
Do you ship to APO or PO Box addresses?
Unfortunately eCarpetGallery does not ship to APO or PO Box addresses. A physical street address is needed to ship out an oriental area rug.
How do I track my shipment?
eCarpetGallery.com will email you the necessary shipping and tracking information. You may also login to eCarpetgallery.com to check the status of your order. From the homepage of the site, select My Account at the top of any page and enter your user name and password. From there you click on “Orders” to track your order. You may also use the tracking information sent to you to login directly to the FedEx website to track your shipment.
What happens if my rug is damaged during shipment?
We have your peace of mind at hand. Full insurance coverage has been provided by eCarpetGallery.com in order to cover the cost of damage or loss in the rare cases that do occur. If your Persian or Oriental area rug arrives damaged or the packaging is torn, please get the FedEx driver to sign that package is damaged. You may then contact one of our customer care associates who will take care of the issue with the least inconvenience to you as possible.
What happens if I do not like the area rug I purchased?
All our Persian rugs and Oriental area rugs have a 30 day money back guarantee and must be returned to us within 30 days of delivery to you. A 15% restocking fee will apply. All rugs and carpets must be returned in their original packaging or equivalent secure packaging. No returns are accepted for discounted items. You need to contact us at 1-888-466-6869 or at sales@ecarpetgallery.com prior to returning a rug. Our customer care representatives will give you specific instructions on how to return the merchandise. The client is responsible for any costs incurred in returning the rug or carpet.
How do I take care of my new hand made area rug?
We at eCarpetGallery.com want you to enjoy your new rug for years to come. We have prepared in depth instructions on what to do when you receive the rug and how to take care of it day to day. Visit both our rug reception guide and our rug care guide for further details.