We recommend you to be present for the delivery of your carpet or rug. In case you are not present, FedEx will leave the rug or carpet in a safe place for you, or if necessary will leave you a note that a delivery attempt was made and that you should contact them. For further information or inquiries, you may contact our professional staff; they are ready to assist you!
Tips to protect your new carpet or rug:
Below is a list of easy tips to protect your new purchase and enjoy your rug or carpet to the fullest.
Please do not forget to Print your Certificate of Authenticity for your Oriental rug or Persian Rug.
Confirm your packing label:
ecarpetgallery takes great care in packaging and shipping your Persian carpet or rug. Your area rug or carpet will arrive tightly rolled and carefully wrapped.
Before opening your carpet or rug, please check the packing label and confirm that the item number correlates with the number in your order history.
Open With Care
Your Persian carpet will arrive tightly rolled and wrapped in plastic with the underside facing out. Carefully cut the plastic wrapping and tape with scissors, taking care not to cut into the rug/carpet itself. Once done, place the carpet/rug on the floor.
Give it time
All our rugs and carpets are wrapped in plastic and once opened, they need to breathe. Place the rug/carpets in a well-ventilated area for a day or two and any odours that might have built up during the shipping process will disappear.
All our rugs and carpets are tightly rolled into a small package to permit easier handling and safer shipping. Some curling at the edges and creasing along the fold lines may occur. Placing a heavy flat object along the edges will relax the fibers of the foundation in a matter of days. Walk on your rug often as this will assist in the flattening and levelling of your carpet or rug. Ensure that no wires or cables run underneath your rug/carpet as this may cause permanent lumps or creases.
The color and sheen of your Persian carpet or rug will change depending on the way light falls on the nap of your carpet/rug. Rotate it and experiment until you receive the look desired. Remember to rotate your carpet or rug at least once a year for the even wearing of the pile, thus increasing the longevity of your area rug or carpet.
Enjoy your handmade work of art!
Persian carpets are handmade works of art that reflect designs and color schemes handed down through the ages. Being hand- knotted and in many cases woven with natural dyes, variations in the design and color will occur. These rugs/carpets are perfectly a true representation of authentic handmade oriental art. Enjoy them for years to come!
For the day- to- day care of your Persian carpet and Oriental rug
Oriental rugs are generally made of wool; they are more durable, resilient and stay cleaner than rugs and carpets made from other fibres. By following some simple suggestions provided below, your Oriental rug or Persian carpet will provide you with many years of utility and satisfaction.
The terms and conditions of the Lowest Price Guarantee are subject to change without notice.
If you need more help simply contact us for further assistance.