We ship fast. Here's how we do it:

  • Shipping for rugs is FREE to all addresses within the continental United States and Canada*.
  • We have partnered with FedEx Standard Ground, to ensure you receive your order within 6-8 business days.
  • We will provide you with tracking details of your order.
  • You can also view your tracking info by logging in to your account and navigating to your order info.
*Offer valid only for orders shipping to Canadian provinces.

-Return Policy-

  • 30 days return policy
  • No restocking fees
  • If the rug is damaged at delivery, please inform us immediately.
  • All items from clearance section are final sale.

-Need to return a rug?-

  • email us at
  • Or call us at at 1-888-466-6869
  • Returns cannot be accepted unless authorization is given by ecarpetgallery.
  • Customers are responsible for paying return shipping costs or have us pick up from your doorstep.
Up to 15 square feet (3'x5') $25.00
Up to 40 square feet (5'x8') $40.00
Up to 54 square feet (6'x9') $60.00
Up to 80 square feet (8'x10') $70.00
Up to 130 square feet (10'x13') $80.00
Over 130 square feet (10'x13') $120.00