Our Showroom Experience is available by appointment only.

Located at 5700 Saint-Patrick St., Montreal, Quebec

Monday to Friday 9:30am-3:00pm EST

Not located near Montreal? Learn more

about our virtual shopping appointments


Measure the space where you

will be placing the rug

Identify a selection of 1-3 rugs

you wish to see in-person

Email your selection of SKU

numbers to [email protected] at least

24 hours before your appointment

How many different rugs may I see during my appointment?

To help you find the perfect rug for your space, we encourage you to identify up to 3 different carpets that you wish to see in-person. Those shopping for multiple spaces can see up to 3 rugs per room they are decorating.

Are all rugs on the website available to see in your Showroom in Montreal?

Yes - all rugs that are listed on the website are in-stock and available to see by appointment in our Showroom in Montreal.

Can I buy in-person and leave with my purchase on the day of my appointment?

Yes — of course! We will securely package the rug for transport and assist with placing it in your car.

Can I buy in-person and have the rug shipped?

Yes — and shipping is free! Once you’ve ordered your rug, we will take down your information and arrange for your item to ship out the following day. We can also work with you to schedule delivery for a later date if need be. Note that orders shipping to Montreal, Laval and Rive-Sud have an arrival time of 24-48 hours.

Can I order a swatch?

Unfortunately, we do not offer swatches. This is due to the nature of our rug collections which consist of one-of-a-kind vintage and new woven carpets. If you wish to get a better idea of a rug’s color, pattern and texture, email [email protected] with the SKU number. We will be happy to provide additional photos and videos of the rug.

Can I return the rug if I buy it in-person?

Yes. If your rug is eligible for a return as per our Return Policy, it must be returned within 30 days of the date you received it. All items will be inspected upon return. If you prefer to drop-off your return, simply coordinate your return drop off with a member of our team beforehand via our Contact Form. Return drop offs to our Montreal Offices can be scheduled during opening hours of operation, Monday to Friday from 9:00am-5:00pm.

Ineligible items for return:

  • Sale Rugs(Clearance and Closeout Rugs)
  • Rug Pads
Can I bring the designer I am working with to my appointment?

Absolutely! Feel free to bring along anyone with you to your appointment.


Our live chat is available Monday to Friday from 8AM to 6PM EST, and Saturday and Sunday from 9AM to 5PM EST.

Click the black widget in the bottom right-hand corner to start a live chat.

You can also reach us via our Contact Form or call 1-(888)-466-6869 Monday to Friday from 9AM to 5PM EST.