-Shipping-
We ship fast. Here's how we do it:
- Shipping for rugs is FREE to all addresses within the continental United States and Canada*.
- We have partnered with FedEx Standard Ground, to ensure you receive your order within 6-8 business days.
- We will provide you with tracking details of your order.
- You can also view your tracking info by logging in to your account and navigating to your order info.
*Offer valid only for orders shipping to Canadian provinces and the continental United States. Additionally, any rug over 12' x 15' in size and over 150 lbs in weight are not eligible for Free Shipping.
-Return Policy-
- 30 days return policy
- No restocking fees
- If the rug is damaged at delivery, please inform us immediately.
- All items from clearance section are final sale.
-Need to return a rug?-
- email us at [email protected]
- Or call us at at 1-888-466-6869
- Returns cannot be accepted unless authorization is given by ecarpetgallery.
- Customers are responsible for paying return shipping costs.
- For Doorstep Pickup Service there is an additional $10 fee to the below chart.
Hand-Knotted Rugs
| SIZE | Pickup* & Return Fees USD |
Pickup* & Return Fees CAD |
|---|---|---|
| Up to 15 square feet (3'x5') | $30.00 | $40.00 |
| Up to 40 square feet (5'x8') | $55.00 | $70.00 |
| Up to 54 square feet (6'x9') | $80.00 | $100.00 |
| Up to 80 square feet (8'x10') | $95.00 | $120.00 |
| Up to 108 square feet (9'x12') | $120.00 | $155.00 |
| Up to 180 square feet (12'x15') | $160.00 | $210.00 |
| Over 180 square feet (12'x15') | * Please Contact CSR |
Machine-Made Rugs
| SIZE | Pickup* & Return Fees USD |
Pickup* & Return Fees CAD |
|---|---|---|
| Up to 18 square feet (3'x6') | $25.00 | $35.00 |
| Up to 40 square feet (5'x8') | $55.00 | $70.00 |
| Over to 40 square feet (7'x9'+) | $95.00 | $125.00 |