Please call Customer Care at +1-(888)-466-6869, Monday through Friday from 8AM to 6PM EST and we will attempt to modify your order.

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">I just placed my order. Can I still make changes to my cart?</strong></h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please call Customer Care at +1-(888)-466-6869, Monday through Friday from 8AM to 6PM EST and we will attempt to modify your order.</p>

I just placed my order. Can I still make changes to my cart?

We can certainly hold your order or delay shipment for a specific date. If you wish to hold your order or delay shipment till a further date, please reach out via our Contact form with your preferred instructions once your order is placed.

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Are you able to hold my order or delay shipment?</strong></h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We can certainly hold your order or delay shipment for a specific date. If you wish to hold your order or delay shipment till a further date, please reach out via our <a href="https://help.ecarpetgallery.com/en-US/contact">Contact form</a> with your preferred instructions once your order is placed.</p>

Are you able to hold my order or delay shipment?

Changes to an address can be made within 1 hour of your order being placed. Once your order has shipped, we cannot make changes to the order.

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">Can I change my delivery address?</span></strong></h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-family: Arial, Helvetica, sans-serif;">Changes to an address can be made within 1 hour of your order being placed. Once your order has shipped, we cannot make changes to the order.</span></p>

Can I change my delivery address?

Please call Customer Care at +1-(888)-466-6869, Monday through Friday from 8AM to 6PM EST and we will attempt to make a cancellation. We are unable to halt a shipment once an order is out. You can, however, always return your eligible items for a ful

<h3 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 24px; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.42rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700;">Can I cancel my order?</strong></h3><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please call Customer Care at +1-(888)-466-6869, Monday through Friday from 8AM to 6PM EST and we will attempt to make a cancellation. We are unable to halt a shipment once an order is out. You can, however, always return your eligible items for a full refund within 30 days. Learn more about our return policy <a href="https://ecarpetgallery.gorgias.help/en-US/what-is-your-return-policy-420877">here</a>&#xA0;&gt;.</p>

Can I cancel my order?

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Returns & Exchanges

ECARPETGALLERY

Order Modifications & Cancellations

Do you have a retail store to come shop at?

Are your rugs, carpets and kilims new or used?

I see this piece has sold out – when will you be getting more?

Can you get a certain rug in another size?

Can I be sure that the colors of the rug photographed will be the same in person?

Can I order a swatch?

Is it normal for my new rug to shed?

Why do you fold the rugs before shipping? Can that damage the rug?

Are all rugs washed before shipped?

What if I want to try 2 rugs but plan on only keeping one?

Do you have staircase runners?

Do you appraise rugs?

Frequently Asked

Where do you ship?

What are the shipping fees and delivery timeline?

Do you cover international shipping duties?

What are my payment options?

When will my order ship?

Can I get my order expedited?

How do I track my order?

Shipping & Payments

What is your return policy?

How do I return an item?

Can I return my purchase if it doesn’t suit my space?

Do I have to pay to return an item?

Which items are not eligible for free returns?

Do you offer exchanges?

How long does it take to process a return?

What should I do if I receive a damaged or defective rug or my order is missing an item or I received the wrong item?

What happens if I return a rug from an order that had the BUY 2 GET 10% OFF promotion applied?