+1-(888)-466-6869  support@ecarpetgallery.com

Mini Cart

Free Return Policy

At ECARPETGALLERY, our mission is to help you find the perfect rug. We pride ourselves in being the premier online source for one of a kind, handmade rugs at the best prices, and providing you with an unrivaled customer experience.

If you wish to return your rug for any reason, we will be happy to process your free return*, and provide a 30-day money back guarantee policy.

To be eligible for a free return, you must meet the following criteria:

- Request your return within 7 days of receiving your rug.

- Your returned item must be your first return with ECARPETGALLERY.

- One item per order only will be eligible for a free return, with the difference at the customer's expense.

- You are shipping from continental USA or a Canadian province.


The following products are not eligible for free returns:

- Oversized and 12x15 area rugs. ECARPETGALLERY offers a voucher of 100$ off return shipping fees for oversized rugs, but the customer will be responsible for the difference.

- Clearance, Open Box and Closeout rugs are not eligible for free returns or refunds. Customers may exchange the rug with return shipping at their expense.

- Rugs shipped from Alaska, Hawai, Guam, Puerto Rico, etc, Yukon, Northwest Territories or Nunavut. continental USA + Canadian provinces

This policy was put into place to ensure we can provide you with the best prices on our unique selection of rugs.

To request a return, please email us at support@ecarpetgallery.com or give us a call at 1-(888)-466-6869.

At ECARPETGALLERY, our mission is to help you find the perfect rug. We pride ourselves in being the premier online source for one of a kind, handmade rugs at the best prices, and providing you with an unrivaled customer experience.

If you wish to return your rug for any reason, we will be happy to process your free return*, and provide a 30-day money back guarantee policy.

To be eligible for a free return, you must meet the following criteria:

- Request your return within 7 days of receiving your rug.

- Your returned item must be your first return with ECARPETGALLERY.

- One item per order only will be eligible for a free return, with the difference at the customer's expense.

- You are shipping from continental USA or a Canadian province.


The following products are not eligible for free returns:

- Oversized and 12x15 area rugs. ECARPETGALLERY offers a voucher of 100$ off return shipping fees for oversized rugs, but the customer will be responsible for the difference.

- Clearance, Open Box and Closeout rugs are not eligible for free returns or refunds. Customers may exchange the rug with return shipping at their expense.

- Rugs shipped from Alaska, Hawai, Guam, Puerto Rico, etc, Yukon, Northwest Territories or Nunavut. continental USA + Canadian provinces

This policy was put into place to ensure we can provide you with the best prices on our unique selection of rugs.

To request a return, please email us at support@ecarpetgallery.com or give us a call at 1-(888)-466-6869.