Returns & Exchanges

Information about our return policies

What is your return policy?

Customers have 30 days from reception of their order (delivery date or pick-up date) to ship the item(s) back to ECARPETGALLERY. Ex: You received your order on March 15. The return item(s) must be picked up by the carrier for return shipment back to

How do I return an item?

To initiate a return, please reach out via our Contact form > with a brief reason for return as well as your order number and the SKU of the item you wish you return (*For most efficient handling, we ask please that you do not open multiple requests

Can I return my purchase if it doesn’t suit my space?

Maybe it's the color. Maybe it's the sizing; We understand sometimes things don't work out how we expected. If your item is eligible for return as per our Return Policy > , you can initiate a return request via our Contact Form >. As a general guidel

Do I have to pay to return an item?

We offer free returns for all shoppers from the US, Canada and Europe who's order items are within 30-days of reception > and comply with the following free return eligibility guidelines outlined below:. Should your item not be eligible for a free re

Which items are not eligible for free returns?

The following products or orders can be returned (provided they meet all criteria of our Return Policy >), at specified costs to the customer, outlined below:. All below items are non-returnable and non-refundable, free or otherwise:. *Rug orders tha

Do you offer exchanges?

If your recent purchase doesn't work out, we would be more than happy to help find you a replacement that better suits your needs. Provided that your item falls within the stipulations of our Return Policy >, we will apply the credit from your return

How long does it take to process a return?

Once your return has been sent back to us, please allow up 5-10 business days for the return shipment to:. Pending acceptance of the return by our team, a refund will be issued by us. You will be informed of our issuing of your refund via email confi

What should I do if I receive a damaged or defective rug or my order is missing an item or I received the wrong item?

Our quality team checks all rugs to make sure they're up to the highest best standard before we send it out to you. In the rare instance we’ve missed something, sent you the wrong item, or experience a quality issue, we strongly suggest notifying us

What happens if I return a rug from an order that had the BUY 2 GET 10% OFF promotion applied?

If you return one rug from an original order of two rugs that received the ‘Buy 2 Get 10% Off’ promotion then your refund amount will account for the full price of the rug you kept. This will be seen as an “Adjustment Fee” on your refund statement as