1. Shipping for rugs is FREE to all addresses within the continental United States and Canada*.
2. We have partnered with FedEx Standard Ground, to ensure you receive your order within 2-8 business days.
3. We will provide you with tracking details of your order.
4. You can also view your tracking info by logging in to your account and navigating to your order info.
*Offer valid only for orders shipping to Canadian provinces and the continental United States.
Free Return
Need to return a rug? No problem.
We offer free returns within 7 days* and a 30-day money back guarantee. Email us at [email protected].
To be eligible for a free return, you must meet the following criteria:
- Request your return within 7 days of receiving your rug.
- Your returned item must be your first return with ECARPETGALLERY.
- One item per order only will be eligible for a free return, with the difference at the customer's expense.
- You are shipping from continental USA or a Canadian province.
- Oversized 12x15 area rugs are not eligible for free returns.
- Clearance, Open Box and Closeout rugs are not eligible for free returns or refunds. Customers may exchange the rug with return shipping at their expense.
- Rug Pads are not returnable, as it is custom cut for your rug.
A rug pad is laid beneath your rug or runner to prevent sliding, provide extra comfort and extend the life of your rug. Vacuuming is also made easier with a rug pad. Made from felt and rubber materials, this reversible rug pad is designed to last and acts as a buffer to limit abrasion and protect your floors. Simply place the latex side of the pad on hard surfaces such as wood, tile, marble and concrete, and rubber side up on carpeted surfaces.
1/4” thickness provides extra soft cushioning underfoot
Like most things, our rugs require regular maintenance in order to last as long as possible. This includes periodic vacuuming and rotation.
If spills occur, blot immediately. Use common wool cleaning detergent to remove stains. For extreme spills and stains, we recommend professional cleaning. For more information, read our After Care.