Schedule a complimentary consultation for a personalized
experience with a member of our design team.
Not located near Montreal? Receive the same
complimentary service from your home.
VISIT OUR SHOWROOM
If you are located near Montreal, come ask
your questions and see our rugs in-person.
Our virtual appointments are up to 15 minutes long. To maximize your time, we ask that you provide details regarding the purpose of the call ahead of your consultation. This can include questions you want answered, rug needs, SKU numbers, photos of your room for reference, etc.
When booking, you will be prompted to enter your phone number. Please enter the number you wish to be reached at, as we will either contact you by phone call or video call. If the purpose of your appointment is to compare between two carpets or give our design team a glimpse of your living space for personalized recommendations, we may suggest a video call. If you simply have questions you need answered, we will call you by phone.
The private shopping appointments can cover any questions you may have. We want to make sure that you have all the necessary information ahead of your purchase. We can help you decide between different rugs, offer product recommendations, answer questions about our carpets, share rug care tips, and much more.
Yes. If your rug is eligible for a return (see conditions below), it must be returned within 30 days of the date you received it. All items will be inspected upon return. For details, check our returns & exchanges page.
Ineligible items for return:
Our live chat is available 7 days a week from 8AM to 6PM EST.
Click the black widget in the bottom right-hand corner to start your chat.
You can also reach us at [email protected] or call 1-(888)-466-6869 Monday to Friday from 9AM - 5PM EST.